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Human override — Credit & Portfolio
Nova flags risk
2
Sarah challenges
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Nova responds
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Sarah decides
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Metro Logistics Partners LLC
Kevin Rodriguez · Dallas, TX · NAICS 484110 (General Freight Trucking)
SBA 7(a) Renewal · $2.1M Matures Aug 15, 2026 EWS Watch · 85 days remaining
Reviewing officer
Sarah Jones · Portfolio Manager
May 23, 2026 · 2:14pm
Step 1 — Nova AI initial assessment
High risk Renewal not recommended — score 41/100
Metro Logistics Partners shows deteriorating financial health across 3 key dimensions. Nova's model recommends declining the renewal at current terms. Full reasoning below.
DSCR 1.26× — down from 1.51× at origination · trajectory negative for 3 consecutive quarters
Revenue −8% YoY — freight volume contraction in TX corridor · diesel cost +22% margin compression
Leverage ratio 3.8× — elevated vs sector median 2.9× · fleet financing adding fixed debt burden
Sector headwind — freight recession index elevated · 34% of peer cohort showing similar stress pattern
KYC: clear · Payment history: clean (0 delinquencies, 6yr) · Owner FICO: 724
Model confidence: 71% · XGBoost v4.2 · 2,847 comparable loans in training set
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Step 2 — Sarah's challenge to Nova
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Sarah Jones · Portfolio Manager
2:17pm
"Nova's model is picking up the revenue decline but I don't think it has the full picture. Kevin Rodriguez has been a client for 6 years — zero missed payments. I know from our last call that he locked in two new long-haul contracts in April with Amazon Logistics and H-E-B. Those contracts won't show in the tax return yet but they represent committed revenue. I'm requesting additional information before I accept this recommendation."
Additional information request
Specify what Nova should gather before re-scoring. All requests are logged in the decision audit trail.
Request logged · Model risk governance
Renewal approved — human override recorded
Sarah Jones approved the Metro Logistics renewal with 3 enhanced covenants. Nova's initial decline recommendation was overridden based on forward contract documentation. Full decision rationale, model inputs, and override justification are logged in the audit trail.
Approved by Sarah Jones 3 covenants added Override rationale logged Nova score: 58 → conditional
Decision audit trail
Nova AI — Initial assessment
Score 41/100 · High risk · Renewal not recommended · DSCR 1.26×, revenue −8% YoY, leverage 3.8×
May 23, 2026 · 2:14pm · Model v4.2 · Confidence 71%
Sarah Jones — Additional information requested
Challenged Nova's recommendation · Requested contract documentation (Amazon Logistics, H-E-B), YTD bank feed, fleet utilization report
May 23, 2026 · 2:17pm
Metro Logistics Partners
Relationship sinceNov 2018 (6yr)
Missed payments0
Current DSCR1.26×
DSCR at origination1.51×
Revenue YoY−8%
Owner FICO724
EWS score38 / 100
Nova initial score41 / 100
Nova revised score
Renewal terms
ProductSBA 7(a)
Current balance$1.92M
Renewal amount$2.1M
MaturityAug 15, 2026
Days remaining85 days
RMJames Chen
AI-first principle
Nova's recommendation is a starting point, not the final word. Sarah's 6-year relationship context — and her knowledge of new contracts not yet in the financial data — is exactly the judgment AI cannot replicate. The human stays in the decision seat. Every override is logged, justified, and auditable.
Governance log
This decision is subject to model risk governance policy MR-2024-07. Override rationale will be reviewed at next quarterly model validation. Fair-lending impact: neutral (no protected class indicators).